In order to determine if there is a glitch with the Alpha website or with your device, could you please try a few things first? This might also clear the issue.
1 - Please use a laptop to log in (not iPad or phone).
2 - If you see a flashing Alpha logo on your screen, this may indicate that the time and date settings on your computer are out of sync. This seems to be an issue with Windows. To clear this:
Open your "Settings" folder > Time and Language > Date and Time
Under the “Synchronize your clock” option, choose “Sync Now”
Please open a new tab and log in again: alphacanada.org
3 - Try a different browser (if using Chrome, try Firefox or Safari) to see if the browser is blocking the Alpha website. To find out which browser you are using, please look at the right or left of your taskbar and there is usually an icon that indicates the browser.
4 - Clear your cache or browsing history first. Sometimes computers will remember old webpage links but they have been updated. Click on your browser type to find out how to do this: Chrome | Safari | Firefox | Edge
5 - Check that third-party cookies are not blocked. If you block all cookies, the website might not work as expected. You can block third-party cookies by default and still allow cookies for a specific website.
Settings > Privacy & security > Third-party cookies
Under "Allowed to use third party cookies"
Choose "Add" and enter *.alphacanada.org
6 - If you've entered your email address, make sure there is no space after your email address. Sometimes this happens if you use the autofill or cut & paste.
If you're still unable to access what you need, please send an email to our Support Team at support@alphacanada.org and we will make sure you have access to the resources you need. Thanks for your patience with this! 🙂
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