If you cannot play the videos, or if the voices don't seem to match the speakers on the video, here are some options that might help.
1 - Download the videos first.
We recommend that you download the Alpha videos and save them to your computer. If you stream the videos live, your computer might lag or have buffering issues. Save each video to your computer before sharing it on a big screen or online.
2 - Turn OFF your video camera.
If you're sharing the Alpha video online, turn your video camera off first when sharing your screen. This way your computer won't be sharing both your image and the video at the same time. Sharing one screen will increase the clarity of the video that is being shared.
3 - Click the sharing buttons on Zoom.
If sharing an Alpha video on Zoom, make sure that you checkmark the two buttons after you click on "Share screen." One says "share computer sound" and the other says "optimize screen sharing." This will lower the resolution and increase the frame rate. Then select the Alpha video that you want to play. (See image below)
4 - Use VLC media player.
Some people who use Windows Media Player or Quicktime have reported that their videos are choppy when they share them online. VLC software is free and safe to use. Use the dropdown box to choose your computer's operating system. Here is the link to download the software: https://www.videolan.org/vlc/index.html
5 - Check the system requirements.
Each video conferencing system has different requirements to show videos on your computer. For example, here are Zoom's system requirements to run a video conferencing call:
A stable internet connection – broadband wired or wireless (3G or 4G/LTE)
Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
A webcam or HD webcam - built-in or USB plug-in or
- an HD cam or HD camcorder with a video capture card
- Virtual camera software for use with broadcasting software like OBS or IP camera (Note: For macOS, Zoom client 5.1.1 or higher is required)
6 - Use a physical cable connection.
If the videos are choppy, you may need to connect your computer to your internet device (LAN cable or ethernet). A physical cable connection is generally faster than WiFi (wireless connection) and provides more stability and security.
7 - Share the video link instead.
If none of these options work, you can copy the video share link and paste it in the group chatbox after you do intros and icebreakers with your Alpha guests. Then they can watch the video on their own (but at the same time as everyone else) and join the discussion afterwards.
If you have any questions at all, please send us a message by live chat or email and we'd be happy to help you out! (support@alphacanada.org).