Every computer has default settings to save downloaded files. Some computers ask you where to save new files, while others put them onto your desktop or into your "download" folder. Let's see if we can help you find what you downloaded!
Please Note: It may take a few minutes to download large videos depending on your internet speed. Please make sure the file has finished downloading before you try to open or search for it.
First, you can do a search for the name of your file on your computer (eg. "prayer") or you can try these steps below based on different browsers:
Google Chrome
On your computer, open Chrome.
At the top right, click the three dots ("more" icon) and choose "downloads" to see your recent downloads.
Firefox
Open Firefox.
Click the Downloads button (the down arrow icon) on the toolbar.
You will see your most recent downloads in a drop-down panel.
To see all downloads, click "Show all Downloads" at the bottom of the panel to open the Library.
To open the folder where a specific file is saved, right-click the file and select "Open Containing Folder."
Internet Explorer
Open Internet Explorer.
Click the Tools button (a gear icon in the top right corner)
Choose "View downloads."
A dialogue box will pop up with a list of your recent downloads.
Click on a file to open it or click "Options" to change the default download location.
Safari
Open Safari.
Select the Tools button (a gear icon in the top right corner).
Select “Preferences.”
Under the “General” tab, go to "Downloads" and then "My Documents."
If you need any help, please contact our Support Team through live chat or by email at support@alphacanada.org and we'd be happy to help you!