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I’ve downloaded the files, where are they? I can’t find the videos.
I’ve downloaded the files, where are they? I can’t find the videos.

lost video, where video, can't find download, settings, folder

Updated over a week ago

Every computer has default settings to save downloaded files. Some computers ask you where to save new files, while others put them onto your desktop or into your "download" folder. Let's see if we can help you find what you downloaded!

Note: It may take a few minutes to download large videos depending on your internet speed. Please make sure the file has finished downloading before you try to open or search for it.

First, you can do a search for the name of your file on your computer (eg. "prayer") or you can try these steps below based on different browsers:

Google Chrome:

  1. On your computer, open Chrome.

  2. At the top right, click the three dots ("more" icon) and choose "downloads" to see your recent downloads.

Firefox & Internet Explorer:

  1. Select “Tools” and then “Options” from the menu at the top of the browser.

  2. Under the “General” tab, look for the "Save files to" option in the Downloads section.


  1. Select the icon that looks like a gear at the top right-hand part of the browser menu bar.

  2. Select “Preferences.”

  3. Under the “General” tab, look for the option: "Save downloaded files to."
    Or go to the "Downloads" folder and then "My Documents").

If you need any help, please contact our Support Team through live chat or by email at and we'd be happy to help you!

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