Dear Course Administrators,

Thank you for your patience as we updated the Couple Survey and The Marriage Builder system.

The Couples Report will no longer be emailed to you as an attachment. You will be required to access the results through The Marriage Builder website. Here are some instructions and screenshots below:

1 - Info about passwords & access

Upon opening the Couple Survey, each participant will be prompted to create a password for their survey. If a participant does not complete the survey in one go (it is long!), they will be prompted to re-enter the password in order to access the survey again.

Once both participants complete the Couple Survey, an email will be automatically generated to the Support Couple including a LINK to view the Report. Previously, Support Couples received the Report as an attachment via email.

Now, the Support Couple will receive a link to access the survey on Marriage Builder, where they will create a username and password, and then have the ability to view the Full Report.

2 - Log in and verify your Marriage Builder Account

Before being able to view the Full Report, the Support Couple will be prompted to create an account on Marriage Builder. The Support Couple must use the SAME email address where the link was sent and set a password so either one of them could access the Report on Marriage Builder.

Course administrators should continue to send the survey questions and encourage couples to discuss the survey before meeting with their Support Couple.

3 - Confidentiality & Privacy

Course Administrators, please review the Report in Marriage Builder and do NOT save this report to your computer. The Couple Survey results will be deleted 60 days after the end of your course for privacy reasons.

The Report should never be shared with the participants. To review the training for Support Couples, please visit: https://themarriagecourse.org/support-couples


Q: What if a couple completed the survey BEFORE March 17, 2021?

For couples that lost access to their surveys or for support couples who could not view the reports during the update, the data has now been repopulated and the Report can now be accessed by the Support Couple.

The Course administrator should click “Send Report Link” from within Marriage Builder.

Q: What if a couple completed the survey AFTER March 17, 2021?

For couples that had partially complete surveys as of March 17, 2021, they will be prompted to create a password with their survey link.

Once a password is created, they will be given the option to restart the survey or email hello@themarriagecourse.org who will then repopulate their data and send an email when this is complete. They can then finish the survey.

Q: How should we update individuals on the course?

We’ve prepared wording that you can use in your emails to update couples. Please see below:

*For couples waiting to start the survey (first time accessing):

Dear [Insert Participant Name],

Thank you for signing up for The Pre-Marriage Course. You will be sent a link to the Pre-Marriage Course Couple Survey in a separate email. This Couple Survey will take around 20 to 30 minutes so please allow enough time to complete. The Couple Survey is password protected and you will be prompted when you first click the link to create a password in order to begin the survey. Please note, you are to take this survey individually without consulting your partner and if possible, before the course begins.

After you have completed the Couple Survey, your Survey report will be sent to a support couple assigned to you and your partner and they will contact you to arrange for a meet-up, usually after The Pre-Marriage Course. Your Couple Survey results will be deleted 60 days after the end of your course for privacy reasons.

*For couples waiting to complete the survey

Dear [Insert Participant Name],

Thank you for your patience during the Marriage Builder global website maintenance update. We’re pleased to inform you that the update is complete and you may now access the Couple Survey.

If you had previously started the survey and not completed it, you can access your survey using the original link emailed to you. The Couple Survey is now password protected, so you will be prompted when you click the link to create a password in order to complete the survey. Please note, you are to take this survey individually without consulting your partner.

After you have completed the Couple Survey, your Survey report will be sent to a support couple assigned to you and your partner and they will contact you to arrange for a meet-up, usually after The Pre-Marriage Course. Your Couple Survey results will expire 60 days after the end of your course.

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